Haskins Furniture - Frequently Asked Questions
I bought my item online -
I’m unsure about the colour of a product? We know that the last thing you want is to open your latest online purchase only to find that it just won’t go with the rest of your carefully styled décor. Don’t worry, we have material swatches available for the majority of our upholstered products, such as sofas and armchairs, which we will happily send out to you for comparison.
Though we can not send out colour samples for our other product ranges, we do offer a 7 day no quibble return policy, so if when it arrives you’re not completely satisfied with your colour choice, contact us and we will arrange for it to be returned. Please note that whilst we will refund the cost of the product, you will unfortunately still have to pay a return carriage fee. To qualify for this refund you must return the product unused, unassembled and in its original packaging.
How do I know if it will fit through the door? For our larger items, such as sofas, dining tables and sideboards, the box dimensions are given along with all the other important information on the relevant product pages, so please ensure that the item will fit through your door before placing an order.
Can I cancel my order? An order can be cancelled up to the point of dispatch. You will receive a Dispatch Notification confirming when your item has been sent and is no longer possible to cancel.
DELIVERY
When can my purchase be delivered? Weekend deliveries can be expensive and we therefore do not offer this as a standard delivery option. Please contact us before placing your order and we will provide you with a quotation.
Similarly, we are also unable to offer deliveries for a set time as this is almost impossible to guarantee. We do, however, offer a 9:30am service and a noon service for some of our products. Please call and we will provide you with a quotation.
What if I am out when my goods are delivered? We highly recommend that you stay in to receive your goods and thereby eliminate any potential disappointment. For details of when your product will be delivered and how you will be informed of this, please refer to the individual product listings, where you will also find information on what will happen should you miss the delivery.
Where do you deliver to? The free delivery policy applies to UK mainland addresses only. We can deliver to the Scottish Islands, Channel Islands, Isle of Man, Isle of Wight and Northern Ireland, but there will be an additional delivery charge. This charge is dependant on location and the type of product ordered, so please contact us either by phone or email to find out the exact price and arrange delivery.
We apologise as we are currently unable to deliver to an international address outside the UK.
How will my purchase be delivered? The delivery method we use varies from product to product. Larger products that are shipped ready assembled are often delivered using an experienced two man service, whilst smaller items use a more efficient delivery service to keep prices low. Information regarding how each product will be delivered can be found under the relevant product listing. If you are still unsure of how your product will be delivered, please contact us.
Can I come and collect the item personally? Unfortunately we do not operate a collection service. This helps us keep costs low and benefits you in the form of lower prices and extra savings. Plus, don’t forget that we offer a range of reliable and efficient delivery services to help accommodate your needs.
RETURNS
Please take the time to read our Returns Policy before making a purchase. We are proud of the products we sell and the service we provide, but we also understand that occasionally things can go wrong. When they do, we want them resolved as quickly and efficiently as possible and we’re sure that you want the same. By reading the following information you can help us achieve that.
My item is damaged… If you receive your goods and they are damaged, you must contact us within 24 hours of taking delivery and we will arrange a replacement for you as quickly as possible. If for some reason the item does not come back with the carrier, please inform us of this when you contact us and we will make arrangements for the damaged item to be collected.
If we have the item in stock we will dispatch a replacement as soon as the damaged item has been received by us and inspected. If the damaged item has a longer lead time then, where possible, we will do our best to deliver the item faster than was originally available.
Photos of any damage will help speed up the replacement process as we may be able to dispatch a new product before receiving the old one. Please send any photographs to CustomerService@haskins-enquiry.com.
Should you decide you do not want a replacement for the damaged product, you will unfortunately still have to pay a standard collection charge of £35.
We reserve the right to inspect any goods returned to us before issuing credit.
I have changed my mind… We hope that you will be happy with your new purchase, but we do accept that sometimes you need to see it in your own home before you can know for sure if it’s the right item for you. That’s why we offer Home Approval with everything we sell. If you do wish to return the goods, you must inform us of this within 7 days of receipt of the item, and then return it unused, unassembled and in the original packaging.
To return the item back to us you can either arrange for delivery to our warehouse yourself, or we can have the item collected on a week day that is convenient for you. You will unfortunately have to pay a standard charge of £35 for the return delivery. Once the item has arrived at our warehouse and has been inspected we will refund you the full amount, minus the return carriage fee if this has also been arranged by us.
SECURITY
How secure are my payment details? All important information regarding your transaction is protected and encrypted using Secure Sockets Layer (SSL) software, which encrypts information you input. Following your transaction, all card details are removed from our system. This is why you will be required to input your details each time you buy from us.
We have selected PayPal to partner for all of out transactions because they are a market leading provider, adding to the security of your transaction.
I bought my item in store -
Haskins Furniture Shepton Mallet Limited Conditions of Sale The following does not affect customer¹s statutory rights 1. DELIVERIES (a) Customers are reminded to check that the following details on their invoice are correct, i.e. telephone number, address and postcode and, should special requirements be requested, that this is also stated. (b) Delivery dates are given subject to goods being in stock, as we are dependent on our suppliers. The actual delivery date to the customer¹s home will be agreed when the goods are in. No responsibility or liability can be accepted to effect delivery by a specific date and we are unable to give specific times of day for delivery, although every effort and endeavour will be made to meet the customer¹s requirements. (c) Responsibility is accepted for delivery to customer¹s agreed delivery address only at the time of placing the order. (d) Self assembly items cannot be assembled on site unless prior arrangements have been made and instructions are on the invoice to this effect. A charge will be levied for this service. (e) It is the customer¹s responsibility to ensure that the goods they purchased will go into their home, otherwise they will incur a restocking / administration charge. If, after consultation with our employees, the customer states that they would like us to attempt delivery and sign a ŒLiability Waiver¹ card, responsibility for any damage caused remains with the customer. (f) Damage to customer¹s property by delivery personnel must be discussed with the delivery agent before they leave. Details of damage incurred must be telephoned immediately and written details sent within 3 days to Haskins Furniture Shepton Mallet Service Department, telephone number 0845 6430 544, should this unlikely event occur. (g) If the customer is not at home for delivery, no goods can be left without prior arrangement with the customer. All goods must be paid for and signed for by an authorised person. (h) We are unable to remove any old furniture or beds from property. (i) Should there be a problem with the goods delivered, the driver will phone in immediately to get instructions. We have company procedures to resolve the problem. (j) We cannot accept liability for consequential loss under any circumstances should there be any problem with making delivery to the customer¹s home, or with the goods purchased and delivered. (k) We always try our hardest to ensure that your furniture is delivered in full and in an excellent condition. However, please inspect your goods fully before signing for them, as Haskins Furniture Shepton Mallet cannot be held responsible for transit damage claims after a clear signature has been received. This does not affect your statutory rights.
2. PAYMENTS (a) Goods in Stock: Full payment required. (b) Goods Not in Stock: A 25% deposit is required and full payment of balance outstanding before goods are delivered. (c) Payment by Personal Cheque: 7 working days must be allowed for cheque to clear. 3. FINANCE AGREEMENTS (a) The agreement commences from the delivery of the first item. The agreed payments must be paid to the finance company, even if there are problems with the goods delivered. Customer complaints are handled separately by the Haskins Furniture Shepton Mallet Service Department. 4. ADDITIONAL CHARGES (a) If goods are cancelled on instructions from the customer, a restocking / administration charge of not less than 25% of the invoice value will be levied. 5. DAMAGED OR FLOOR CLEARANCE ITEMS (a) We will not replace any clearance items with new goods. (b) Should the customer find further damage, missing parts etc to goods after delivery, which are not listed on the invoice or ŒSold¹ label checklist, they have 7 days to report any problems after receiving or taking goods away. 6. RETENTION OF TITLE (a) All goods supplied by the seller to the customer under the terms of the invoice or contract shall remain the sole and absolute property of the seller, both in law and equity, until the customer has paid to the seller the agreed invoice price.
Massive savings to be made on furniture and beds. We have £500,000 of stock to clear, so there are amazing in-store clear-out offers. Items include bedframes, divan sets, mattresses, dining tables and chairs, sofas, armchairs, coffee tables, display cabinets, dressers, chest of drawers, But hurry - while stocks last and some of these items are one-offs!