Coronavirus (COVID-19) information UPDATE 02/11/20

 

Following on from the announcement by the Prime Minister on Saturday 31st October of a 2nd National lockdown commencing Thursday 5th November (00:01hrs) -Wednesday 2nd December, we are seeking clarification from the Government on what this means for the furniture store, deliveries and concessions within the Haskins Retail Park.

 

We want you to know that our number one priority remains the safety of our customers and employees and unless Government guidelines advise differently, it is our intention to continue to deliver to you as normal.

 

We will continue to keep our customers updated on both our website https://www.haskinsfurniture.co.uk/covid-19/ and social media

 


We will continue to trade online as normal at www.haskinsfurniture.co.uk

 

Store Opening hours (until Wednesday 4th November pm )

Monday – Wednesday 9:30 – 17:00

 

Thank you for your ongoing support.

To ensure we are keeping our customers and colleagues safe we have introduced new safety measures and procedures

Maintaining social distancing at all times

Introduction of hand sanitising

Vigorous cleaning routines

Employees temperature checked daily

All employees supplied with Personal protective equipment (PPE)

Scheduled visit available

For any other questions or information regarding our policies and procedures, please do not hesitate to contact us.

For more information, please see our Haskins Group Covid-19 Policy.

Due to the announcement made by the Prime Minister on Saturday 31st October, our store will be closing Wednesday 4th November at 5.00pm as we fall into the non-essential retailer category. We hope to be able to reopen on Wednesday 2nd December, but we will continually monitor any changes.

We will continue to keep our customers updated on both our website and social media.
We will continue to trade online as normal at www.haskinsfurniture.co.uk

We have put in place a COVID-19 policy that all staff must abide to, and we have a new delivery policy to protect all employee’s and customers.

As you enter our store you will see new signage from the main entrance and all around the store to help and remind you of the measures in place. We are a large store with open plan showrooms so there is plenty of space, but in the event we have too many customers in our showrooms we will be monitoring the door. Please bear with us should this happen.

We have also introduced strict hygiene and cleaning measures throughout the store. You will be asked to use hand sanitiser before touching any furniture and our staff will spray disinfectant on the products once you leave them.

We are going paperless and should you provide us with an email, we will send a copy of your sales order confirmation to this instead of asking you to sign in store. We just ask you send an email back to confirm everything is correct as a form of signature. However, should you not have an email address, we have disposable pencils you can use to sign and then keep the pencil.

There are many more measures in place, please call us for more information.

We want you to know that our number one priority remains the safety of our customers and employees and unless Government guidelines advise differently, it is our intention to continue to deliver to you as normal.

If we already have your order from our manufacturers, we will be in touch to book a delivery date as soon as possible, please bear with us during this challenging time.

We are happy to deliver to the room of choice or to the door. Should you require us to deliver to the room of choice, we ask that you open all windows, clear any hallways, open internal doors and step into another room while delivery takes place.

Our deliveries are completely contact-free, no paperwork will need to be signed.

Our warehouse will be open on a limited basis with skeleton staff so delivery dates may change accordingly. We will be in touch if we need to reschedule.

We are able to collect your old furniture at a cost of £75.00 on a like for like basis. Due to the current COVID-19 pandemic we require customers to wrap their furniture before our drivers remove products from your home.

Although our store is closed we will still be on hand to answer your queries. Our offices will be open on a Tuesday and Friday every week until lockdown is eased. On these days you can call us on 0808 1682 468.

We will be monitoring emails to [email protected] daily.

Due to guidelines, we have still suspended our assembly service. If you have already purchased this, we are happy to refund the cost should you still wish to have your delivery. Alternatively, we can hold on to your order until we are able to fulfil assembling your furniture.

For any other questions or information regarding our policies and procedures, please do not hesitate to contact us.

For more information, please see our Haskins Group Covid-19 Policy.