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Covid-19 Policy

Delivery information

 Due to staff shortage across the business and suppliers as result of the Coronavirus pandemic, delivery time frames could vary or accrue delays.We are working closely with our suppliers to make sure that we get your delivery out as soon as possible whilst adhering to current social distancing guidelines.If there are any further delays to the original confirmed delivery date we will contact you with any relevant information.We would like to take this opportunity to thank you for your continued support and understanding.

To ensure we are keeping our customers and colleagues safe we have introduced new safety measures and procedures


For any other questions or information regarding our policies and procedures, please do not hesitate to contact us.

For more information, please see our Haskins Group Covid-19 Policy.


Is your store open?

Our store is currently open and we are following all the latest Government guidance to keep both our customers and staff safe.

We will continue to keep our customers updated on both our website and social media.

We will continue to trade online as normal at

How are you keeping everyone safe?

We have put in place a COVID-19 policy that all staff must abide to, and we have a new delivery policy to protect all employee’s and customers.

As you enter our store you will see new signage from the main entrance and all around the store to help and remind you of the measures in place. We are a large store with open plan showrooms so there is plenty of space, but in the event we have too many customers in our showrooms we will be monitoring the door. Please bear with us should this happen.

We have also introduced strict hygiene and cleaning measures throughout the store. You will be asked to use hand sanitiser before touching any furniture and our staff will spray disinfectant on the products once you leave them.

We are going paperless and should you provide us with an email, we will send a copy of your sales order confirmation to this instead of asking you to sign in store. We just ask you send an email back to confirm everything is correct as a form of signature. However, should you not have an email address, we have disposable pencils you can use to sign and then keep the pencil.

There are many more measures in place, please call us for more information.

Are deliveries taking place?

We want you to know that our number one priority remains the safety of our customers and employees and unless Government guidelines advise differently, it is our intention to continue to deliver to you as normal.

If we already have your order from our manufacturers, we will be in touch to book a delivery date as soon as possible, please bear with us during this challenging time.

We are happy to deliver to the room of choice or to the door. Should you require us to deliver to the room of choice, we ask that you open all windows, clear any hallways, open internal doors and step into another room while delivery takes place.

Our deliveries are completely contact-free, no paperwork will need to be signed.

Our warehouse will be open on a limited basis with skeleton staff so delivery dates may change accordingly. We will be in touch if we need to reschedule.

Are you still able to take away my old furniture?

We are able to collect your old furniture at a cost of £75.00 on a like for like basis. Due to the current COVID-19 pandemic we require customers to wrap their furniture before our drivers remove products from your home.

Are you assembling furniture?

Due to guidelines, we have still suspended our assembly service. If you have already purchased this, we are happy to refund the cost should you still wish to have your delivery. Alternatively, we can hold on to your order until we are able to fulfil assembling your furniture.


For any other questions or information regarding our policies and procedures, please do not hesitate to contact us.

For more information, please see our Haskins Group Covid-19 Policy.



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