Privacy policy

Privacy and Cookie Policy

At Haskins Furniture we take your privacy seriously. It’s important we’re clear about what data we collect and how we process it – you’ll find this information on this page. If you have any questions or concerns, please contact us on info@haskinsfurniture.co.uk

We are Haskins Furniture Shepton Mallet Ltd, 64 High Street, Shepton Mallet Somerset BA4 5AX. Our company number is 06805902 and our ICO number is ZA299529

How we use your data falls into the categories below. Each section explains what data we collect, why, and with what legal basis. Unless you opt out, we do share your data with third-parties, you can review who and why below.

Contact Data for Marketing Purposes

We may use your data for sending you marketing materials, but only if you have consented via one of the following methods:

Subscribing online

Opting in when you check out

Agreeing in-store

What we store

Identifiable Data (name, address, email)

Information about any transactions that have taken place (if applicable)

What we use it for

We may use this data for the following purposes:

Sending you marketing via email

Sending you marketing via post

Processing your data to better understand who our customers are (for example finding out which geographical locations people order from)

Who we share it with

We may use third-party services to process data, for example, to send emails, or to send out post. However, we do not sell or allow third-parties to use data collected in this way.

We may use third-party services to profile our customers, however any identifiable data will be removed beforehand.

Your Rights

You can opt out at any time by clicking unsubscribe on any communication from us or contacting us on info@haskinsfurniture.co.uk

Targeted Advertising

 

We’ll us the following information for business purposes, to allow us to use targeted advertising.

Anonymised Data
About customer activity on the website
 Processed and Shared by our partners:

Google - privacy policy
Facebook - privacy policy

You can opt out of recieving targeted advertising across a number of networks, including Google and Facebook, by visiting Ad Choices

Analytics

 

We’ll us the following information for business purposes, to allow us to understand how our website is used.

Anonymised Data

About customer activity on the website

Processed and shared with our partner: Google - privacy policy 

Call Tracking

 

We’ll us the following information for business purposes, to allow us to understand how customers have found us. You can opt out at any time.

Non-identifiable data

About customer activity on the website and phone call length

Processed and shared with our partner: Infinity Call Tracking 

Live Chat

 

Non-identifiable data

About customer activity on the website

Processed and shared with our partner: Olark 

If you place an order with us in store, over the phone or online, we will use your data in the following ways in order to fulfil our contract with you.

What we store

Name

Address

Contact Details

Information about what products you've ordered

What we use it for

We may use this data for the following reasons:

Ordering products from a manufacturer

Arranging delivery

Contacting you to make sure you're happy with our service

To allow us to rectify any problems with your order after you've received it

Preventing Fraud

Processing your data to better understand who our customers are (for example finding out which geographical locations people order from)

Who we share it with

We may use third-party services to process data, for example, to send emails or store your data. We may share your data with third-parties such as Delivery Firms, Manufacturers if it is necessary to fulfil our contract with you. However, we do not sell or allow third-parties to use data collected in this way.

We will not use this data for marketing purposes unless you have opted in - see section on marketing.

When Calling Us

We'll use the following information for contractual purposes, to help us perform what you've requested. Data you provide to us over the phone will not be shared and will be used only to action your request.

Identifiable Data

Call data (e.g. length, phone number)

Processed and shared with our partner: Infinity Call Tracking

When using our live chat

We'll us the following information for contractual purposes, to help us perform what you've requested. Data you provide to us over the chat session will not be shared and will be used only to action your request and for training purposes.

Identifiable Data

Your activity on the site and information you send us

Processed and shared with our partner: Olark

Your Rights

You are not able to opt-out of this data, as we have a contractual obligation to store it, however you can request a copy of the data we store about you. Simply contact info@haskinsfurniture.co.uk

To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

How do we use cookies?

We use cookies on this site for the following reasons:

Functionality - to ensure that logins, your shopping basket and other functions on the site work for you

Analytics - to allow us to understand how our website is used or how users have found us.

Advertising - to allow us to use targeted advertising

Opt-outs - to allow us to remember that you've opted out.

You can view what data we collect, and opt out, by going to the Anonymous Data for Web Tracking tab above.

How to control cookies

You can control and/or delete cookies as you wish – for details, see the ICO website. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

Specific cookies we use

Below are the cookies we use, and what they are for:

Cookie NameProviderReason
_ga, _gat, _gid Google Analytics Web Analytics
_ok, _okac, _okbk, _okck, _okdetect, _okgid, _okla, _oklv, hblid, olfsk, wcsid Olark Live Chat
sid_customer_*, X-Mapping-* Haskins Furniture Functional
AID, IDE, ANID, DSID, FLC, AID, TAID, exchange_uid Google Ads Advertising
ictf_master, ictf_il, ictf_in, ict_0, ict_master Infinity Call Tracking
gtmconsent_call, gtmconsent_chat, gtmconsent_ga, gtmconsent_targeting Haskins Furniture Opt out preferences